Warranty Policy
1. Warranty Coverage
Signalpoi is committed to providing high-quality marine electronics. We offer a standard 18-month warranty from the date of purchase for all our products, covering material and manufacturing defects.
1.1 Covered Products
- All products are sold from Signalpoi.
1.2 What’s Covered?
- Manufacturing defects in materials or workmanship
- Malfunctions under normal use conditions
- Replacement of defective parts or repair services
1.3 What’s Not Covered?
- Damage caused by improper installation, misuse, or unauthorized modifications
- Normal wear and tear, accidental damage, or negligence
- Damage due to water ingress in non-waterproof parts
- Issues caused by using non-compatible accessories
2. After-Sales Support
2.1 Technical Assistance
Our support team is available to help with installation, troubleshooting, and product inquiries. You can contact us via:
📧 Email: [Ryan@signalpoi.com]
📞 WhatsApp: [+64-272271643]
🕒 Service Hours: Monday – Friday, 9 AM – 6 PM (UTC)
2.2 Repair & Replacement Policy
- If your product is found to be defective within the warranty period, Signalpoi will offer free repair or replacement.
- If the warranty period has expired, we provide paid repair services, and the customer will bear shipping and service costs.
2.3 Return & Refund Policy
- Returns must be requested within 30 days of delivery.
- The product must be unused and in original packaging with all accessories.
- Customers are responsible for return shipping costs unless the product is defective.
- Refunds will be processed after product inspection and approval.
3. Claiming Warranty
To claim a warranty, follow these steps:
- Contact Support – Provide your order number, product details, and issue description.
- Evaluation – Our team will assess the issue and guide you on the next steps.
- Repair/Replacement Process – If eligible, we will arrange a repair or send a replacement.
- Shipping – Customers may need to return defective items to our service center.
4. Extended Warranty & Service Plans
For added protection, we offer extended warranty plans at an additional cost. Contact us for more details.
Signalpoi – Reliable Marine Electronics for Every Voyage!
For any inquiries, feel free to reach out to our support team. 🚢🔧