Warranty Policy

1. Warranty Coverage

Signalpoi is committed to providing high-quality marine electronics. We offer a standard 18-month warranty from the date of purchase for all our products, covering material and manufacturing defects.

1.1 Covered Products

  • All products are sold from Signalpoi.

1.2 What’s Covered?

  • Manufacturing defects in materials or workmanship
  • Malfunctions under normal use conditions
  • Replacement of defective parts or repair services

1.3 What’s Not Covered?

  • Damage caused by improper installation, misuse, or unauthorized modifications
  • Normal wear and tear, accidental damage, or negligence
  • Damage due to water ingress in non-waterproof parts
  • Issues caused by using non-compatible accessories

2. After-Sales Support

2.1 Technical Assistance

Our support team is available to help with installation, troubleshooting, and product inquiries. You can contact us via:
📧 Email: [Ryan@signalpoi.com]
📞 WhatsApp: [+64-272271643]
🕒 Service Hours: Monday – Friday, 9 AM – 6 PM (UTC)

2.2 Repair & Replacement Policy

  • If your product is found to be defective within the warranty period, Signalpoi will offer free repair or replacement.
  • If the warranty period has expired, we provide paid repair services, and the customer will bear shipping and service costs.

2.3 Return & Refund Policy

  • Returns must be requested within 30 days of delivery.
  • The product must be unused and in original packaging with all accessories.
  • Customers are responsible for return shipping costs unless the product is defective.
  • Refunds will be processed after product inspection and approval.

3. Claiming Warranty

To claim a warranty, follow these steps:

  1. Contact Support – Provide your order number, product details, and issue description.
  2. Evaluation – Our team will assess the issue and guide you on the next steps.
  3. Repair/Replacement Process – If eligible, we will arrange a repair or send a replacement.
  4. Shipping – Customers may need to return defective items to our service center.

4. Extended Warranty & Service Plans

For added protection, we offer extended warranty plans at an additional cost. Contact us for more details.


Signalpoi – Reliable Marine Electronics for Every Voyage!
For any inquiries, feel free to reach out to our support team. 🚢🔧

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